PREPARING FOR THE EVOLUTION OF A NATION

Reservations

The in-house reservation team is an asset that contributes directly to a hotel’s revenue and needs to be armed with the right techniques to identify potential customer needs and persuasively recommend appropriate options.

 

This program will help participants understand the essentials of a reservation’s sales cycle. After identifying customer needs, they will learn to recommend the best-fit products and communicate benefits effectively to build the valuable direct customer relationship. By exhibiting a deep understanding of what customers want, your reservations team will earn their trust and be able to sell and upsell more expertly. 

 

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