Reservations
The reservations department is one of the first touch points in the customer journey, and the reservations agent is considered a behind-the-scenes 'brand ambassador.' You will learn how to sell proactively and up-sell products and services to increase hotel profitability and drive customer loyalty.
Reservations Fundamental is an introductory course aimed at those seeking an understanding of the hospitality industry and the primary functions performed in a reservations department, delivering critical knowledge of the reservations sales process, upselling, closing a sale, and communication techniques.
