Meetings & Events
Meetings and events serve as both an important revenue stream and a powerful way to build a hotel’s brand beyond guest stays. The first step to building the efficiency of this division is understanding that every client and every event will have its own unique set of requirements and expectations.
Through this program, participants will learn to differentiate between types of events to deliver an ideal customer experience all the way through to post-event relationship management. The use of technology is also integrated into this program to guide your team on optimising the use of booking systems. After completion of the training, Meeting & Events team members will fully understand their role in every step of the sales cycle and customer journey.
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