UPSKILL YOUR CUSTOMER FACING TEAM

EMPOWER YOUR OPERATIONAL TEAMS TO DIRECTLY IMPACT REVENUE GENERATION

Each team member plays an important role in boosting the company's revenue. Our Front Office & Reservation programs support your teams to understand their roles and how they can improve business performance.

LEARNING PROGRAMS OFFERED

Reservations Sales Development Program

This program will help participants builds on their fundamental understanding of a reservation sales cycle. This workshop is delivered in conjunction with mystery guest calls and Reservations Department audits to help identify gaps and maximise sales and revenue generating opportunities. Attendees will learn to recommend the best-fit products and communicate benefits effectively to build the valuable direct customer relationship. By exhibiting a deep understanding of what customers want, your reservations team will earn their trust and be able to sell and upsell more expertly.

Front Office Upsell

This program highlights the significance of the Front Office and expands team members’ knowledge base to help them more clearly anticipate and meet individual guest needs in diverse situations. Participants will also learn strategies to seize additional revenue generating opportunities and upsell respectfully. After completion, your team members will fully understand how to exceed guest expectations as the first and last touchpoint of the on-property customer journey. 

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