Front Office
The front office department is one of the guest's first and last touch points, and the guest service agent represents the face of the hotel. Through this course, you will benefit from understanding the importance and role of a guest service agent and how they impact the entire guest experience.
Front Office Fundamentals is an introductory course aimed at giving those seeking an understanding of the hospitality industry and the primary functions of the front office department with an understanding of effective communication and customer service skills.
