F & B
Team members in the food and beverage (F&B) divisions of a hotel have the important responsibility of building this vital ancillary revenue stream. By delivering a high level of service through F&B offerings, team members communicate to guests the brand’s dedication to delivering a beautiful experience that sets it apart from competitors.
This program trains teams about sequence of service, selling techniques, and service recovery strategies that will allow them to encourage more sales and increase revenue per cover. By creating an enticing F&B experience that evolves with guest feedback, hotels can build and improve customer loyalty.
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