UPSKILL YOUR CUSTOMER
FACING TEAM

Learning & Development

Insight | Out has developed Front Office and Reservations programs designed to support operational teams to impact directly revenue generation for you.

These programs will support the team to:

  • Enhance the sales flow
  • Maximize sales opportunities through a quality and service-oriented approach
  • Generate incremental revenue for the hotel.
  • Reservations Programs

Our Reservations Sales Development Program, and supporting coaching sessions, used in conjunction with Mystery Guest Calls and Reservations Department Audits, will help your team maximizing sales opportunities.

  • Reservations Sales Development
  • Coaching Sessions
  • Mystery Calls
  • Reservations Audit
  • Front Office Programs

Designed for the entire Front Office team, including Front Office, Concierge, Doormen, and Guest Relations, Assistant Managers / Front Office Duty Managers and Switchboard colleagues.

  • Front Office Up-Selling
  • Coaching Sessions
  • Incentive Development with Tracking Software
  • Mystery Guest Check-ins
  • Commercial Reviews
  • Distribution Audits
  • MICE Audits