thorough, systematic reviews to enhance & enrich your business


At Insight | Out we conduct comprehensive review, produce insightful feedback, gap analysis and a purposeful action plan.

We specialize in the gathering of both qualitative and quantitative data through a number of processes, including mystery calling, which provides a customer-focused perspective of your business, and an unbiased analysis of the customer journey, with a particular focus on the techniques and professionalism in the revenue and reservations, meeting and events, restaurants and sales teams.

This is a highly effective way of measuring and developing the quality of service delivered by your customer facing teams. A robust set of findings and recommendations are produced, including a set of tangible actions. Mystery calls are used as an intrinsic part of our review process ensuing that we have a true understanding of the areas for development or as a means of reviewing a new strategy or structure launched that we have launched.

Measure Performance Across:
  • F&B Service
  • Sales & Revenue
  • Meetings & Events