The Middle East's LeadingHospitality & Travel Specialists

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ClientsServiced Since 2008

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Projects Delivered To-Date

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Repeat Clients

We are a close-knit team of industry experts utilizing powerfully effective and innovative approaches to management solutions, identifying key commercial opportunities and optimizing business procedures to increase profitability.

News

Hotel industry in the Middle East set for a crucial tasks in Dubai

News

Expo countdown puts the spotlight on the sector more than ever before Hotel industry leaders from across the Middle East will gather in Dubai for…

Dubai Tourism launches revenue management programme for hoteliers

Noor Al Tamimi CEO Bedashing Beauty Lounge 2019-08-14 Bedashing Beauty Lounge has brilliantly chosen Insight out to be the key partner to train our Team in revamping our Customer Service Experience. We developed a great partnership with Insight out and their dedication towards this program is evident in various aspects. We appreciate their attention to detail and creative approach to bringing our new exhibit to service excellence. It was an amazing journey which has indeed helped the team improve their skills and gained more confidence. Not only by understanding the needs of the management but to the extent of evaluating the capabilities and potential of each team members, and by engaging with them in real time situation with role plays has proven their expertise in delivering result. “The things we like most about the program was the very thorough and clear training plan with role play thorough video critique, friendly, detailed presentation, which was tailored to specific situation’’. Thanks to Deepa for her creativity, patience and the positive energy that has made the entire training fun and successful. X
Gerry Pang Executive Director WiT 2019-06-23 Working with Insight Out throughout the course of WiT Middle East 2019 was a wonderful experience. The team was collaborative, took good initiative, and was very helpful in delivering a successful event. We had great chemistry with every team member, who worked diligently and professionally, making sure all our needs were handled. Our return to Dubai would not have been the same without their support and positive energy. We look forward to working with them again next year. X
Henri (Hans) W.R. Kennedie President & CEO Swiss International Hotels & Resorts 2019-03-03 Working with INSIGHT OUT is fantastic! We are having 2 training courses made by INSIGHT OUT and you notice immediately the experience from the ladies Mona, Deepa, Tina and Cristina. All four ladies with decennial experience with very respectable hotel companies. Swiss International is currently cascading the SWISS-WAY (guest satisfaction) course to our hotels worldwide and we see immediate results from the hotel staff with great enthusiasm. Obviously, we are expecting the same for the SWISS-REV course! We can recommend INSIGHT OUT to all hotel companies! Success ensured! Looking forward to a long and mutually beneficial relationship. X
Vikas Agarwal CEO  Kaya Skin Clinic 2018-08-14 Great work is the outcome of brilliant partnerships and Kaya & InsightOut are the perfect example of this. Mona has been our key consultant since 2014 defining our major project of Rebranding Kaya Skin Clinic in the Middle East -  Her business acumen, consumer insights, resourcefulness and energy that she brings to the project adds immensely to the task at hand. Mona has also built a great team around her (who we have come to work with over the years) who come with years of experience and are able to value add to your business challenges with a high degree of professionalism and expertise and ensure they deliver on your KPIs. We absolutely love taking on projects with InsightOut because we know it will be a job well done, add to our learnings and had fun in the process! X
Antoine Medawar  Vice President Amadeus, Middle East and Northern Africa 2018-07-04 We have been very impressed with the research that Insight-Out has produced. Their analysis is very thorough and allows us to get the answers to questions and give our customers a competitive edge in their own operations. Their reports are a great resource to refer back to and would highly recommend them to other customers considering research in the region. X